Customer Service Center‌

All-round technical consulting, precise navigation for the project

Equipment operation and maintenance to ensure stable operation of the system

Customized training services to enhance customers' technical capabilities

The technical support team will provide users with equipment operation training, technical consulting and other services to enhance the user's marine surveying and mapping capabilities, with advanced technology and caring services, to help the cause of marine surveying and mapping continue to explore the unknown blue frontier.

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Duties and functions of the customer service center

Answer phone calls: Answer customers' inquiries and complaints and provide solutions.

Handling emails and online messages: responding to customers' emails and online messages in a timely manner to ensure that customer problems are solved.

Service process automation: realize automated operation of customer service process through intelligent rules and tools to improve service efficiency.

Omni-channel customer connectivity: Access to various platforms, collect and summarize customer feedback to be processed on a single platform, efficiently connecting customers globally.

7x24-hour service: Provide round-the-clock manual service and self-service voice service to meet the needs of customers in different time periods.